12 templates across 6 agent workflows.
Every template includes the live HTML source, a "where to paste" guide, customization notes, and a list of placeholders to swap. Built on the Cerberus + Mailgun open-source foundations that render correctly in every major email client.
Welcome New Client
After binding — set expectations + claim line
60-Day Renewal Reminder
First soft touch before the renewal cycle
30-Day Renewal (with Rate Change)
Rate-change context if applicable
15-Day Renewal Reminder
Final easy-action touch
3-Day Final Renewal Notice
Last call before auto-renew
Claim Opened
Within 4 hours of FNOL — the moment of truth
Claim Status Update
Mid-claim keep-warm
Claim Resolved
Post-payment + retention pivot
Cross-Sell — Auto to Home
30 days post-auto bind
Cross-Sell — Home to Umbrella
60 days post-home bind
Win-Back / Lapse Recovery
30-day post-lapse reactivation
Referral Request
7-14 days after binding new client